Stars
For hotels, star ratings from one to five are used to assess
the standard of quality you can expect.
At this
level, staff are polite and courteous and provide informal
yet competent service. The majority of rooms are en suite
and there is a designated eating area with a reasonable choice
of food and wines available.
 Staff
are smartly presented and provide competent, often informal,
service. All rooms are en suite and have a TV. There is at
least one restaurant or dining room with a substantial choice
of food and wine available.
  Staff
will be skilled in responding to guests' needs, and there
will be a dedicated receptionist on duty. All rooms are en
suite and have remote-control TV and direct-dial telephone.
There is a restaurant open to residents and their guests and
a bar or lounge serving drinks.
   A
formal, professional service is provided and staff anticipate
and respond to guests' needs. Reception is staffed 24 hours
a day, with porters available on request. Bedrooms offer superior
quality and comfort than at the three-star level; en suite
bathrooms have high-quality toiletries. Services such as porterage,
24-hour room service, laundry and dry-cleaning will be available,
and the restaurant demonstrates a serious approach to cuisine.
    Flawless
guest services and professional, attentive staff are a must
at this level. Accommodation throughout the hotel is spacious
and luxurious, with impressive interior design and immaculate
furnishings. En suite rooms offer exceptional quality and
provide extras such as bath sheets and robes and an evening
turn-down service. The restaurant produces dishes created
with a high level of technical skill, complemented by superior
wines.
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